Delivery and Returns
Shipping
PLEASE SEE WORLDWIDE LAST ORDER DATES FOR CHRISTMAS DELIVERY!
FRIDAY 8th DECEMBER:
Africa, Central and South America, Asia, Australia, Bulgaria, Caribbean, China (People’s Republic), Far and Middle East, New Zealand, Norway, Portugal, Spain, Cyprus, Malta
MONDAY 11th DECEMBER:
USA, Austria, Belgium, Canada, Czech Republic, Denmark, Eastern Europe, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, Poland, Slovakia, Sweden, Switzerland, Turkey
MONDAY 18th DECEMBER:
UK first class (free shipping option)
TUESDAY 19th DECEMBER:
UK Special Delivery
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Worldwide shipping for all clutches is free!
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Shipping for the cape-lets is £3.95 (UK), £5.00 (Europe), £7.95 (Rest of World).
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All items are shipped from England. Everything is handmade to order so please allow 1-3 days for items to be dispatched.
Please note, delivery times are sometimes subject to slight delays and will vary from country to country depending on local postal services. I cannot be held responsible for delayed packages.
All orders sent within the UK will be sent via Royal Mail First Class delivery (1-2 days delivery time).
All orders sent Internationally will be sent via TRACKED Airmail (3-5 days Europe, 7-10 days Rest of World).
Courier delivery is available upon request - just let me know when you need to receive items by and I will look into best possible options.
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Every bag is carefully wrapped in a stripy gift bag and sent in a box to ensure it arrives looking just as beautiful as it did when it left the studio!
Refunds and Exchanges
I really hope you will love your new bag!
However if for some reason you don’t, please e-mail me at emma@emmagordon.co.uk within 7 days of receiving it and I will explain what to do and where to send it back.
You will be responsible for the costs to send back. Please make sure you use a tracking service when returning any items.
Please ensure the bag is sent back in the condition it was received, unused and complete with tags.
PLEASE NOTE: Personalised products and items that have been customised cannot be returned.
Many thanks!