Delivery and Returns
Worldwide postage is free!
All items are shipped from England. Everything is handmade to order so please allow 1-3 days for items to be dispatched.
All orders sent within the UK will be sent via First Class post (1-2 days delivery time).
All orders sent Internationally will be sent via Airmail (3-5 days to Europe, 7-10 days to Rest of the World).
Every bag is carefully wrapped in a stripy gift bag and sent in a box to ensure it arrives looking just as beautiful as it did when it left the studio!
Refunds and Exchanges
I really hope you will love your new bag!
However if for some reason you don’t, please e-mail me at firstname.lastname@example.org within 7 days of receiving it and I will explain what to do and where to send it back.
You will be responsible for the costs to send back. Please make sure you use a tracking service when returning any items.
Please ensure the bag is sent back in the condition it was received, unused and complete with tags.