Refund policy

I really hope you will love your new bag!

However if for some reason you don’t, please e-mail me at emma@emmagordon.co.uk within 7 days of receiving it and I will explain what to do and where to send it back.

You will be responsible for the costs to send back. Please make sure you use a tracking service when returning any items.

Please ensure the bag is sent back in the condition it was received, unused and complete with tags.

PLEASE NOTE:  Personalised products and items that have been customised cannot be returned.